We have a USCIS Contact Center Tip Sheet on how to most effectively reach out to the USCIS Contact Center.
It has been less than 30 calendar days since your congressional representative made an inquiry to USCIS.You are seeking assistance with an issue that does not involve USCIS.You are seeking to change a decision made by USCIS unless the decision is based on a clear error.There is no published processing time for the form type, and less than 6 months have passed since you filed your form with USCIS.Your case is within published processing timesunless there is a statutory or regulatory processing time requirement (such as Form I-360, Petition for Amerasian, Widow(er), or Special Immigrant, for Special Immigrant Juveniles Form N-400, Application for Naturalization and Form I-129, Petition for a Nonimmigrant Worker, for L-1 petitions).Systemic issues that should be given higher level review.Certain cases involving an emergency or a hardship that fall under USCIS expedite criteria.Lost files and/or file transfer problems between USCIS offices.Cases where someone is in removal proceedings before the immigration court with a hearing scheduled within six months and has an application/petition pending before USCIS that could impact the outcome of removal proceedings.
Typographic errors in immigration documents.Applications and petitions that were improperly rejected by USCIS due to clear errors of fact or obvious misapplication of the relevant law by USCIS.See USCIS’ Child Status Protection Act (CSPA) webpage for additional information. Cases where the beneficiary may “age-out” of eligibility for the requested immigration benefit.Postal Service returned a card to USCIS as non-deliverable. Non-receipt of USCIS notices or decisions, such as requests for evidence, appointment notices, or decisions even if USCIS systems indicate that it issued one, or instances where the U.S.The most common types of cases we can help with include: